SUPPORT

Help with the clubhouse.

Straight answers for the parent running the board. The child’s screens, your PIN, points, rewards, and the backup all live on the iPhone.

Contact support

Email ideas@bumblebeak.com for help with Bumblebeak. Please do not send your parent PIN, recovery key or private photos.

What Bumblebeak is

Bumblebeak is a family clubhouse for jobs, routines, and rewards, for children about 5 to 12. Each child has their own face, their own jobs, and their own points. You choose which jobs need your yes before the points count.

The labelled places are Jobs, Routine, Rewards, and Family. Family opens Who’s here?, where a child taps their portrait before the other places open. Switching faces does not open the parent side.

Who’s here, then one job

The app opens on Who’s here? The child finds their face and taps it. On a phone the portraits are large rows. On iPad they sit in three columns. Leaving for Photos or Files keeps the same child. Opening the app again starts back at the chooser.

Jobs then opens on that child’s name and one job, drawn big. Bumblebeak shows how to do it. Tap Listen and their own friend reads it out loud. The child taps “I did it!” Most jobs add their points straight away. If you asked for a photo, or for a look, the job waits in the inbox, and only your approval adds those points. You approve that piece of work, or you ask them to try again. A saved result stays on screen until they pick another job.

Camera and Files both copy the picture into the app before it is submitted. You review that picture in the inbox. If a photo is required, the job cannot be approved without one.

Routine and the five-minute timer

A routine is that child’s jobs in the order you set, with progress they can see. They follow it from Routine after choosing their face. You build and reorder those steps from the parent side.

A five-minute timer can help them start. The timer never awards points. Starting or stopping it does not change the balance. Each step follows the same rules as any other job.

Rewards and credits

You add real treats and what they cost in credits. The child sees the one they are working toward, and how close they are. Exact balances and costs sit under How it works on their Rewards screen.

Asking for a reward sets those credits aside. Cancelling gives them back. You can approve the request, cancel it, or mark the treat as given. Lifetime points and spendable credits stay separate, so a treat they have been given does not wipe the points they have earned over time.

Hatch a friend

A new child starts with one welcome egg. Three taps hatch a surprise animal and colour. The friend is saved before the shell finishes opening. If the phone is set to Reduce Motion, one Open egg button takes the place of the three taps.

After that welcome egg, another friend arrives every 20 job-days. A job-day is a day with at least one job that counted, straight away or after your approval. Pending and rejected work does not count. Missed days do not reset the count. There is no shop, and there are no duplicate friends. Fifteen friends is the full set.

Marco, Ali, and Jo are the sample kids. They are faces you can look at before a household has its own names. A household you set up keeps the names you chose.

Parents, the PIN, and the inbox

Parents opens a six-digit PIN. The PIN is stored in the iPhone keychain. Choosing a grown-up name does not unlock it. The session ends when the app goes to the background or the profile changes. Enter the PIN again to continue.

After the PIN, the sections are Inbox, Chores, Rewards, Family, Routines, and Settings. Inbox is approve or try again, for jobs and for reward requests. The approval stays with the child who did the job, even if another face is on screen. Chores is where you add a job, its points, how often it repeats, whether it runs in term time or the holidays, and whether it needs a photo or a look from you. Rewards is where you add a treat and what it costs in credits. Family is where you add someone, or pause and resume their chores. Routines are ordered groups of a child’s chores. Settings holds the backup and the recovery key.

One household, backup, and this website

One household lives on the device. Children do not need Apple IDs. There is no account for them to sign into.

In Settings, save an encrypted backup. The backup opens with a recovery key. Keep that key. The backup is not live family sync, and it does not invite another phone on its own. A bad package does not replace the family you already have. On a new device, restore from setup with the recovery key and a new six-digit PIN for that device.

This website cannot reset a PIN or see a household. It cannot restore a backup, approve a job, or open the app. For a tour of each screen, see the home page. Read the privacy page for what this site keeps.